Return & Refund Policy

1. Returns

Due to the nature of our food products, we generally do not accept returns. However, we want you to be completely satisfied with your purchase.

2. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the damaged product and packaging
• Description of the issue

We will arrange for a replacement or issue a full refund, including shipping costs.

3. Wrong Item Delivered

If you receive a different product than what you ordered, please contact us within 48 hours of delivery. We will arrange for the correct item to be shipped to you at no additional cost, or issue a full refund if preferred.

4. Refunds

Refunds are processed within 5-7 business days after approval. The refund will be credited to the original payment method used for the purchase.

5. Cancellations

Orders can be cancelled within 24 hours of placing the order. Once an order has been shipped, it cannot be cancelled. Please contact us at contact@purenaturefarms.com for cancellation requests.

6. Non-Returnable Items

The following items cannot be returned or refunded:

• Opened or used products
• Products with damaged seals or packaging
• Products returned after 48 hours of delivery

7. Exchange Policy

We do not offer exchanges for different products. If you wish to try a different product, please place a new order and return the original item according to our return policy.

8. Contact Us

For return and refund inquiries, please contact us at:

Email: contact@purenaturefarms.com
Phone: +91 90192 51111